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Terms of Service

The State of Maryland Workers’ Compensation Commission and its agents, contractors, sub-contractors, and third-party service providers (collectively, "WCC") provides CompHub as a service for registered users (“subscribers”) to facilitate the filing and adjudication of workers' compensation claims, and to provide other services related to workers’ compensation benefits.

CompHub and any materials for viewing or download only are available on the terms and conditions described below, which are intended to be legally binding on (1) those who register as subscribers, and (2) those who seek to access the data collected herein to facilitate the filing and adjudication of workers' compensation claims, and to provide other services related to workers’ compensation benefits (hereinafter collectively referred to as you).

YOU MUST AGREE TO THESE TERMS OF SERVICE TO USE COMPHUB

By using or registering on CompHub you agree to these terms and conditions ("Terms of Service") and the State of Maryland Central Privacy Statement. You agree to accept notices electronically. Each time you use CompHub, you reaffirm your acceptance of the then-current Terms of Service. You cannot use, access data, credentials, sign up, or register on CompHub until you have accepted these Terms of Service. If you do not agree to these terms and conditions, do not use CompHub. You may not use CompHub for any illegal or unauthorized purpose.

IMPORTANT - READ CAREFULLY:

YOUR USE OF COMPHUB AND ITS SERVICES AND ASSOCIATED SOFTWARE IS CONDITIONED UPON YOUR COMPLIANCE AND ACCEPTANCE OF THESE TERMS.

The State reserves the right to modify or terminate CompHub or its services for any reason, and without notice, without liability to you, or any third party. We also reserve the right to modify these Terms of Use from time to time without notice. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of any changes.

Please read all of the material below and note that a disclaimer of the implied warranties of merchantability, fitness for a particular purpose, and limitation of liability is set forth in the capitalized text below.

OBJECTIVE

CompHub functions as a non-commercial and subscriber-only venue to assist in the registration of subscribers and to facilitate the filing and adjudication of workers' compensation claims, and to provide other services related to workers’ compensation benefits and/or other programs located on CompHub.

CompHub presently limits registration to subscribers authorized by WCC. CompHub confirms the identity of users through the use of email accounts, information provided at the time of registration, and information available to WCC. Submitted information is the responsibility of individual subscribers and their sponsoring organizations or programs. WCC does not accept any responsibility for the information submitted by individuals or their sponsoring organizations.

COMPHUB PRODUCTS

For purposes of these Terms of Service, the term CompHub includes CompHub services, CompHub and all other software, features, tools, web sites, and services provided by or through CompHub by WCC.

ADDITIONAL TERMS AND CONDITIONS FOR OTHER SERVICES OR PRODUCTS

You agree and understand that certain products, features, and services offered by or through CompHub (including other services from WCC) may be subject to additional terms and conditions or registration requirements.

You agree to abide by these additional terms, and you further agree that a violation of those terms while you are accessing the data and or services through CompHub shall constitute a breach of these Terms of Service.

MODIFICATIONS TO THE TERMS OF SERVICE

WCC, through CompHub, may change the Terms of Service at any time and in its sole discretion. The modified Terms of Service will be effective immediately upon posting and you agree to the new posted Terms of Service by continuing your use of CompHub. If you do not agree with the modified Terms of Service, your only remedy is to discontinue using CompHub and cancel your registration.

REQUIREMENTS FOR USE OR REGISTRATION ON COMPHUB, ITS DATA, AND PRODUCTS

CompHub is open to individual subscribers approved for participation by WCC. By registering on CompHub and using CompHub you represent and warrant that you are eligible to register as a subscriber based upon your ROLE in the filing and adjudication of workers' compensation claims, or the provision of other services related to workers’ compensation benefits. Legacy users of WFMS migrated to CompHub without the need to register again are considered “registered” for the purposes of CompHub.

RESPONSIBILITY FOR CONTENT OF YOUR INFORMATION PROFILE AND ACTIVITY UNDER YOUR USERNAME

You represent and warrant that you have adequate legal capacity to enter into binding agreements such as these Terms of Service. Some parts of CompHub may require the user to register and provide information to CompHub, including personally identifiable information, financial information, and medical information. This information may include, depending on your ROLE, name, address, email address, gender, date of birth, Driver’s License information, insurance policy number, proof of professional licensure, DEA license number, medical board certification, active clinical practice status, active clinical privileges, and any other credentialing information (hereinafter, all the foregoing will collectively be referred to as Subscriber Registration Information) as may be deemed necessary by WCC.

If you register on CompHub, you agree to provide accurate and complete Subscriber Registration Information and you agree to keep such information current.

As part of the registration process, you will be asked to provide a username and password. You will be responsible for all activities occurring under your username and for keeping your password secure.

By successfully accepting the Terms of Service and completing the Subscriber Registration Information, and receiving confirmation from WCC, you will be a subscriber on CompHub and have an information profile ("Profile") which you can access online with your username and password. Your username and password are required to access CompHub. When you complete the registration process, a confirmation email will be sent to you with instructions on how to log in

You agree that you are solely responsible for the content of all information provided by you. You agree to provide accurate, non-misleading, and complete information in all areas of CompHub and to maintain and update such information in order to maintain its honesty, accuracy, and completeness. At any time, you may update information regarding your Profile. Whenever you post any information on or to CompHub, you agree to provide accurate and complete information.

You agree:

  • Not to post any false, misleading, discourteous, unprofessional or inappropriate information to CompHub;
  • Not to discuss information in 'restricted' or confidential areas of CompHub which you may have access to;
  • Not to use an automated information collection mechanism or manual information collection process to monitor, collect, or copy information contained in CompHub;
  • Not to distribute information found on CompHub, except as permitted by law or regulation.

Further, you represent and warrant that you will not do any of the following in connection with CompHub or your use of CompHub:

  • Violate, intentionally or unintentionally, any applicable local, state, national, or international law or regulation;
  • Infringe any third party's copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy.
  • Upload, post, or transmit any information that you do not have the right to post or transmit under any law, contractual duty, or fiduciary relationship, including but not limited to inside information, proprietary and confidential information learned as part of employment contract, or information learned under a power of attorney or nondisclosure agreement, or obtained in a wrongful manner;
  • Upload, post, or transmit any information that is unlawful, untrue, fraudulent, harassing, libelous, defamatory, abusive, tortuous, threatening, harmful (including but not limited to viruses, Trojan horses, time bombs, cancel bots, corrupted files, or any other programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system data or information), or is otherwise objectionable;
  • Access, view, or download any information that you do not have the right to post or transmit under any law, contractual duty, or fiduciary relationship, including but not limited to inside information, proprietary, and confidential information learned as part of employment contract, or information learned under a power of attorney or nondisclosure agreement, or obtained in a wrongful manner;
  • Access, tamper with, or use areas of CompHub you are not strictly authorized to access (Unauthorized individuals attempting to access these areas of CompHub may be subject to prosecution);
  • Do anything which would create or impose an unreasonable or disproportionately large burden or load on CompHub;
  • Frame or link to CompHub except as permitted in writing by WCC;
  • Impersonate any person or entity, falsely state your identity, or otherwise misrepresent your affiliation with a person or entity
  • Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services.

WCC and/or your program administrators reserve the right to revoke your account upon the discovery that the information you have provided is intentionally misleading, not true, not complete, or not accurate.

NOTIFICATION OF SECURITY BREACH

In the event of a breach of the security of a system used or maintained by the Subscriber, including the unauthorized acquisition of computerized data that compromises the security, confidentiality, or integrity of the personal information maintained by the Subscriber, the Subscriber shall notify WCC to ensure that the Subscriber’s CompHub account has not been compromised. The notification is in addition to any requirements of Md. Code Ann., Com. Law § 14-3504.

REGISTERED USER INFORMATION

The State of Maryland Central Privacy Statement explains how the State, and by extension CompHub, collects and uses information you have provided or seek to access. You consent to CompHub using your Subscriber Registration Information and other information collected by CompHub under the State of Maryland Central Privacy Statement.

By registering with or using CompHub, you consent to the collection and use of your Subscriber Registration Information and the transfer of this information to WCC and authorized third-parties for processing and storage. Additionally, you agree that WCC may use various services or technologies to authenticate you and your identity and credentials on CompHub, help store your Subscriber Registration Information and transaction-related information and enable authorized users to access the information you provide on CompHub as necessary to facilitate the filing and adjudication of workers' compensation claims, and to provide other services related to workers’ compensation benefits.

You understand that, at all times, your Subscriber Registration Information and any information that relates to you belongs to WCC and the State of Maryland.

YOUR RESPONSIBILITY

You are responsible for all activity made by you or anyone you allow to provide information on your profile, including your family or friends. You agree to keep confidential the passwords associated with your Subscriber Registration Information.

You may not use CompHub while driving, operating hazardous equipment, or engaging in other forms of hazardous activities.

You are responsible for any materials you post or make available on or through CompHub.

COMMUNICATIONS

You are responsible for obtaining your own Internet access, such as maintaining all telephone, computer hardware, and other equipment needed for access to and use of CompHub, related Products, and all charges related thereto. Any telephone or other communications charges incurred by you to access CompHub or any Site Products are your responsibility.

YOU MAY USE COMPHUB AND SITE PRODUCTS FOR LAWFUL PURPOSES ONLY

You may use CompHub and Site products for lawful purposes only. You may not post on or transmit through community areas (e.g., message boards, email, calendars) or other means, any material that (1) violates or infringes in any way upon the rights of others, (2) is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, indecent, or otherwise objectionable, (3) encourages conduct that would constitute a criminal offense, (4) gives rise to civil liability, (5) violates any policies posted in any community areas, or (6) otherwise violates any law. You also may not undertake any conduct that restricts or inhibits any other user from using or accessing the data on CompHub or on any Site Products.

NO UNAUTHORIZED ACCESS

You may not harvest or collect information about CompHub users unless prior written permission is obtained from WCC. You may not harvest or collect information about CompHub users and/or registrants of CompHub or any Site Product for the purpose of sending unauthorized bulk communications. Any violation of these provisions may result in immediate termination of your registration account or access to CompHub Database and further legal action. You agree that WCC may take any legal and technical remedies to prevent unsolicited bulk communications from entering, utilizing or remaining within CompHub's networks.

Unauthorized Access Incudes:

Any activities that adversely affect the ability of other people or systems to use CompHub services or the Internet are prohibited.

Use of bots, screen scraping, or similar data gathering and extraction tools on CompHub. Any attempts to use a bot, script, or other data mining tools to repeatedly access CompHub data could place an unacceptable load on the systems, and is strictly forbidden.

Attempting to circumvent user authentication or security of any host, network, or account (aka "hacking\cracking") including, but not limited to, accessing data not intended for the User, logging into a server or account the User is not expressly authorized to access, or probing the security of the servers and networks.

Mail abuse (including, but not limited to, mass mailing unsolicited email and email forgery); Use of CompHub services to provide software or lists for mass mailing unsolicited email is prohibited.

Data Mining and Denial of Service Prohibited

CompHub is intended for use by the general public. Any activity or operation, whether generated automatically or manually, that results in or has the potential to result in denial or decrease of service for other customers may be denied access to CompHub without notice. Due to limitations of equipment and bandwidth, CompHub is not intended to be a source for bulk downloads of CompHub data. Anyone using data mining software will have access blocked.

RESTRICTIONS ON ACCESS TO OR USE OF COMPHUB AND SITE PRODUCTS

You may access CompHub and Site Products only through the interfaces and protocols provided or authorized by WCC. You agree that you will not access CompHub or Site Products through unauthorized means, such as unlicensed software clients, and that you will only use CompHub and Site Products in conjunction with WCC's authorized products and components. Any attempt to circumvent user authentication or security of any host, network or account is prohibited.

EXPORT RESTRICTIONS

You acknowledge that CompHub, or any use of any Site Product thereof, or portion thereof may be subject to the export control laws of the United States. You will not export, re-export, divert, transfer, or disclose any portion of CompHub or Site products or any related technical information or materials, directly or indirectly, in violation of any applicable export law or regulation.

NO RESALE OF SITE OR SITE PRODUCTS

You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes any portion of CompHub or Site Products, or access to CompHub or Site Products.

INJUNCTIVE RELIEF

You acknowledge that any use of CompHub contrary to this Agreement, or any transfer, sublicensing, copying, or disclosure of technical information or materials related to CompHub or Site Products may cause irreparable injury to WCC and its agents, contractors, sub-contractors, third party service providers, affiliates, and any other party authorized to resell, distribute, or promote CompHub, or Site Products. Under such circumstances WCC and its agents, contractors, sub-contractors, third party service providers, and affiliates will be entitled to equitable relief, without posting bond or other security, including, but not limited to, preliminary and permanent injunctive relief.

LIMITATION ON SUPPORT BY WCC ON COMPHUB

You understand that your use of CompHub and any Site Product is at your own risk and that WCC provides no assistance other than the information posted on CompHub. WCC is under no obligation to provide you with any error corrections, updates, upgrades, bug fixes and/or enhancements of the Software.

NO ENDORSEMENT

CompHub and Site Products may contain links to other web sites, resources, and advertisers. WCC is not responsible for the availability of these external sites, nor does it endorse, or is it responsible for, the aesthetics, appeal, suitability to taste, or subjective quality of informational content, advertising, products, or other materials made available on or through such external sites.

Under no circumstances shall WCC be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to you in connection with the use of or reliance on any content, goods or services available on such external sites. You should direct any concerns to such external Site administrator or Webmaster.

DISCLAIMER OF WARRANTY

YOUR USE OF COMPHUB AND SITE PRODUCTS AND SOFTWARE IS AT YOUR SOLE RISK. COMPHUB AND SITE PRODUCTS AND SOFTWARE ARE PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE" FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION. SPECIFICALLY, WCC DISCLAIMS IMPLIED WARRANTIES THAT COMPHUB AND SITE PRODUCTS AND SOFTWARE ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WCC DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN COMPHUB OR SITE PRODUCTS AND SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF COMPHUB OR SITE PRODUCTS AND SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN COMPHUB OR SITE PRODUCTS AND SOFTWARE WILL BE CORRECTED. WCC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF COMPHUB OR SITE PRODUCTS, SOFTWARE OR RELATED DOCUMENTATION IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. WCC PROVIDES COMPHUB AND SITE PRODUCTS AND SOFTWARE ON A COMMERCIALLY REASONABLE BASIS AND DOES NOT GUARANTEE THAT USERS WILL BE ABLE TO ACCESS OR USE COMPHUB OR SITE PRODUCTS AT TIMES OR LOCATIONS OF THEIR CHOOSING, OR THAT COMPHUB WILL HAVE ADEQUATE CAPACITY FOR SITE PRODUCTS AS A WHOLE.

LIMITATION OF LIABILITY

WCC'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY DISPUTE WITH WCC (INCLUDING WITHOUT LIMITATION YOUR USE OF COMPHUB AND SITE PRODUCTS) IS TO DISCONTINUE YOUR USE OF COMPHUB AND SITE PRODUCTS. WCC SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGE ARISING FROM YOUR USE OF COMPHUB OR ANY SITE PRODUCT, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF COMPHUB OR SITE PRODUCTS. THESE EXCLUSIONS FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL OR PERSONAL DAMAGES OR LOSSES, EVEN IF WCC HAD BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, WCC'S LIABILITY IN SUCH STATE OR JURISDICTION SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

WCC DOES NOT ENDORSE, WARRANT, OR GUARANTEE ANY PRODUCT OR SERVICE OFFERED THROUGH COMPHUB OR ANY SITE PRODUCT, AND WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless WCC, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of your use of CompHub and Site Products. WCC reserves the right, at its own expense and in its sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

You agree to indemnify and hold harmless WCC for losses incurred by you, any person, private entity, local, state, or federal governmental entity, or another other party due to:

  • Damages resulting from an unauthorized person or entity who has obtained your profile information and misused same;
  • Damages resulting from your Subscriber Registration Information as a result of your failure to use reasonable care to keep your Subscriber Registration Information confidential;
  • Damages resulting from your failure to use reasonable care while using any Site Products.
CHOICE OF LAW AND FORUM

These Terms of Service shall be governed and construed in accordance with the laws of the State of Maryland. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms of Service or your use of CompHub shall be filed only in the state or federal courts located in the State of Maryland, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action. The foregoing provision may not apply to you depending on the laws of your jurisdiction.

WAIVER AND SEVERABILITY

Failure by either party to exercise any of its rights hereunder or to enforce any provision of these Terms of Service will not be deemed a waiver or forfeiture of such rights or ability to enforce such provision. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, that provision will be amended to achieve, as nearly as possible, the same economic effect of the original provision, and the remainder of this Agreement will remain in full force and effect.

TERMINATION

WCC has the right to terminate your registration and registration account or your access to any Site Products for any reason in WCC's sole discretion, including but not limited to termination, if it considers your use to be unacceptable, or in the event of any breach by you of the Terms of Service (either directly or through breach of any other terms and conditions or operating rules applicable to you). WCC may, but shall be under no obligation to, provide you a warning prior to termination of your use of CompHub or Site Products.

TRADEMARKS

All trademarks appearing on CompHub and on any Site Products are the property of their respective owners.

MISCELLANEOUS

The provisions of these Terms of Service addressing disclaimers of representations and warranties, limitation of liability, indemnity obligations, intellectual property, and governing law shall survive the termination of these Terms of Service, your registration with CompHub and use of any Site Products.

These Terms of Service and any operating rules for any areas of functionality of CompHub and Site Products established by WCC constitute the entire agreement between WCC and you, regarding the subject matter of these Terms of Service, and supersede all previous written or oral agreements. In the event of any inconsistency between these Terms of Service and any such other terms of use or operating rules of a specific Site Product, these Terms of Service will supersede such other Terms of Service or operating rules. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.

ROLES
1. GENERALLY.

As a Subscriber, if you aren’t a party to a claim, you cannot see anything related to the claim except the items available on the public search results unless specifically authorized by the Commission or as required by law or regulation. Complete details as to what information is available is contained in the applicable user manual for each process included in the CompHub system.

For each unique ROLE within CompHub, the following rules apply:

(1) A Subscriber is prohibited from using CompHub in a manner inconsistent with their ROLE.
(2) Whenever a Subscriber’s ROLE changes, the Subscriber MUST notify WCC IMMEDIATELY.
(3) The ROLE Subscriber is responsible for all actions and conduct of its PROXY, DESIGNEE or DELEGATE as appropriate.
(4) If the Subscriber’s access is terminated, the access afforded to the Subscriber’s PROXY, DESIGNEE or DELEGATE will also be terminated (except when the Subscriber’s access is terminated in conjunction with the creation and assignment of a new Subscriber).
(5) A PROXY, DESIGNEE or DELEGATE shall use his or her individual subscription to access CompHub.
(6) A PROXY, DESIGNEE or DELEGATE may not use any other Subscriber’s account to access CompHub.
(7) A PROXY, DESIGNEE or DELEGATE shall abide by the terms and conditions of the Subscription.
(8) A Subscriber may not designate another Subscriber as a PROXY, DESIGNEE or DELEGATE. For example, an ATTORNEY cannot designate another ATTORNEY as a PROXY.

2. DELEGATES, DESIGNEES AND PROXIES.
Delegate

A DELEGATE acts for a Subscriber and a DELEGATE’s access is limited by the Role of the Subscriber. If the Subscriber’s access is terminated, the access afforded to the Subscriber’s DELEGATE will also be terminated, except when the Subscriber’s access is terminated in conjunction with the creation and assignment of a new Subscriber.

Designee (Applicable to Insurers only)

Each insurance carrier authorized to provide workers’ compensation insurance in the State of Maryland, each individual employer self-insured, and each governmental group self-insured shall designate and register an authorized, competent individual who knows who is handling and adjusting the claim. And who will manage the insurer email address and manage delegates who may access claim files on behalf of carrier. The INSURER DESIGNEE is responsible to know and keep current the contact information for the insurance carrier and the authorized, competent individual required above. Also, the INSURER DESIGNEE is responsible to maintain access for each of its INSURER DELEGATES.

Proxy (Applicable to Attorneys only)

An ATTORNEY may designate a PROXY to act on behalf of the ATTORNEY. Access to CompHub by an ATTORNEY Proxy is limited to the access available to the ATTORNEY in representing a current client with a claim filed with the Commission.

The ATTORNEY will enter the PROXY information necessary to create the account, then CompHub will send the ID and one-time password to the PROXY to activate the account and change his/her password.

Employer, Vocational Rehabilitation Practitioner, Or Health Care Practitioner Delegate

(1) AN EMPLOYER, VOCATIONAL REHABILITATION PRACTITIONER, or HEALTHCARE PRACTITIONER (the individual authorized to act on behalf of the business entity) may authorize administrative or support staff as the subscriber’s DELEGATE.

(2) The EMPLOYER, VOCATIONAL REHABILITATION PRACTITIONER, or HEALTHCARE PROVIDER will enter the DELEGATE information necessary to create the account, then CompHub will send the ID and one-time password to the DELEGATE to activate the account and change his/her password.

(3) Once validated, the EMPLOYER DELEGATE, VOCATIONAL REHABILITATION PRACTITIONER DELEGATE, or HEALTHCARE PRACTITIONER DELEGATE may have access to claim documents to the same extent as the EMPLOYER, VOCATIONAL REHABILITATION PRACTITIONER, or HEALTHCARE PRACTITIONER.

3. ROLES.

The following unique roles are available to subscribers in CompHub. These roles are subject to change:

ATTORNEY

A subscriber with the ATTORNEY ROLE must have entered an appearance on behalf of a client who is a party to the proceeding. Access to CompHub by an ATTORNEY or the ATTORNEY’s PROXY is limited to representing a current client with a claim filed with the Commission.

The subscriber’s ATTORNEY ROLE terminates when the attorney’s appearance terminates.

An ATTORNEY’s Role is limited by the ROLE of the ATTORNEY’s client.

CLAIMANT

A subscriber with the CLAIMANT ROLE has access to the claimant’s own claim file. Use of CompHub by a CLAIMANT represented by an ATTORNEY will be limited.

EMPLOYER

An EMPLOYER has full access to all claim files in which the EMPLOYER is a party. An EMPLOYER that is an organization MUST be represented by an ATTORNEY.

INSURER

(1) An INSURER has full access to all claim files, through its INSURER DESIGNEE, in which the INSURER is a party.

(2) Each carrier authorized to provide workers’ compensation insurance in the State of Maryland, each individual employer self-insured, and each governmental group self-insured shall designate and register an individual to (a) handle and adjust each disputed workers’ compensation claim for the insurer; and (b) possess the knowledge and experience to handle and adjust each disputed claim using CompHub.

(3) Each insurer shall register with the Commission the name, address, telephone number, and email address of an INSURER DESIGNEE, a designated representative who can identify the competent individual handling and adjusting each disputed claim. The INSURER DESIGNEE has the authority to create, remove, and update INSURER DESIGNEE and INSURER DELEGATE users. Typically, an adjuster will be an INSURER DELEGATE.

HEALTHCARE PROVIDER

A HEALTHCARE PROVIDER means the healthcare organization that provides healthcare through one or more HEALTHCARE PRACTITIONERS. A HEALTHCARE PROVIDER’s access to the claim files is permitted only to the extent necessary to provide health care services to the claimant.

HEALTHCARE PRACTITIONER

A HEALTHCARE PRACTITIONER is an individual who provides healthcare. A HEALTHCARE PRACTITIONER’s access to the claim files is permitted only to the extent necessary to provide health care services to the claimant.

VOCATIONAL REHABILITATION PRACTITIONER

A VOCATIONAL REHABILITATION PRACTITIONER is an individual who provides vocational rehabilitation services as defined in Labor and Employment Article, §9-670(e), Annotated Code of Maryland and COMAR 14.09.07.01A(19). A VOCATIONAL REHABILITATION PRACTITIONER’s access to the claim files is permitted only to the extent necessary to provide vocational rehabilitation services to the claimant.

User Registration
This video would guide you through on how to register to CompHub Work Portal.
Employer Registration
This video would guide you through on how to register as an employer to CompHub Work Portal.
Employer Subscriber Designation Form. This form does not require you to be logged into CompHub when completing.
Click here for quick start guide.
Insurer Registration
This video would guide you through on how to register as an insurer to CompHub Work Portal.
Click here for quick start guide.
Reset Password
This video would guide you through on how to reset your password of CompHub Work Portal.
CompHub Inbox
This video would guide you through the inbox of CompHub Work Portal.
Attorney Proxy Assignment
This video would guide you through on how to do the Attorney Proxy Assignment in CompHub Work Portal.
Click here for quick start guide.
Key to Body Parts
This is to guide you through the Body Part selections.
Assign Organization Representatives
This is to guide you through the Body Part selections.
Upload Exhibit Instructions
This is to guide you through Upload Exibits Process.
  • The Upload Exhibits request allows a user to Upload Exhibits, the Consent to Pay Fees and the Affidavit. Any information, including the hearing date will be pulled from the underlying Claim File.
  • Enter the Claimant details Claim Number, Claimant First, Last Name, Employer details,HealthCare Provider details.
  • Enter the Claim info or Review the Claim Information retrieved from the system and select Exhibits, Consent to Pay Fees and Costs, and/or Claimants Affidavit.
    Register
  • Any field marked with Red means mandatory information and needs to be completed.
    Required Field
  • Upload the documentation for anything you selected 'Yes' for by clicking the document upload icon.
    Login Information
Death & Funeral Benefits Instructions
This is to guide you through the Death & Funeral benefits Process.
  • When you first begin the Death & Funeral benefits process you have the option to select one of two filing options:
    "Dependents Claim for Death Benefits" and
    "Claim for Funeral Benefits Only".
  • Depending on what your selection is, CompHub may dynamically display additional fields.These Start Forms are likely the most extensive in CompHub.
  • Death Claims can become complex right from the get go and this process is heavily reliant on business rules defined by COMAR and subject extensive validation before reaching Claims. To that end, a link to view/download the instructions is embedded directly on the form
    Register
  • If the Dependent's Claim for Death Benefits is chosen, CompHub will display a new section called Required documentation and additional selections will appear and options will become mandatory .
    Sections
  • Any field marked with red means mandatory information and needs to be completed.
    Required Field
  • If there is an existing Death Claim, users can also add required documentation through this process, these additional documents will be approved by the Claims Division before being added.
    Login Information
  • User Submission: The Death Claim Form(s) are some of the most extensive throughout CompHub. Downloading the instructions and working through the form section by section will result in a successful filing.
    The instructions in their entirety can be viewed, printed or downloaded using the link. User Link
  • Fill out the Deceased Information section (Data will prepopulate if linked to an existing W-claim)
    Deceased Info
  • Enter the Filing Party information, you can specify your status as a dependent here if applicable.
    FillingParty Info
  • Enter the Employer if not already populated.
    EmployerofDeceased Info
  • Use the Death Claim information section to enter information regarding the cause of death.
    DeathClaim Info
  • Dependents may be added using the "Dependents Information" table.
    Dependents Info
  • Don't forget to attach any required documentation.
    RequiredDocs Info
Claimant Change of Address Instructions
This is to guide you through Claimant Change of Address Process.
  • The Claimant Change of Address process allows a user from the Claimant or Claimant Attorney Role to change the Claimant's listed address on a Claim or Claims. To change the address on file, use the Update Profile process.
  • Select the Claim(s) using the checkbox controls.
    Change Address
  • Any field marked with Red means mandatory information and needs to be completed.
    AddressRequired Field
  • Enter the new address and use the Verify Address utility.
    New Address
  • Don't forget to Certify and Sign!
  • If the new Address is found to be a match with the Attorney's address, the Attorney must provide written justification.
Request for Claim Access Instructions
This is to guide you through Request for Claim Access Process.
  • In order to facilitate proper medical care for an injured worker, a Healthcare Practitioner may request access to the Claim. This access lasts for 180 days if approved. Let's take a look at how these are received in CompHub.
  • Rudimentary Claim Information is displayed to the Healthcare Provider.
    Claimaccess Request
  • Any field marked with Red means mandatory information and needs to be completed.
    Claimaccess RequiredFields
  • Use the Provider Organization table to add records. Click the plus icon and search for the organization(s).
    Requestor Details
    RequestorAccess Details
  • Enter the justification for your request. Justification For Request
  • Sign and certify the submission and submit it to the Commission.
    Note: The additional statement informing the user that if approved the request is only valid for 180 days, after which they will have to submit a new request.
    Claimaccess submission
  • After successful processing, CompHub will display the Claim Access Request PDF for you to view, print,and/or download.
    Claimaccess PDF
Change of Venue Instructions
This is to guide you through Claimant Change of Venue Process.
  • The Change of Venue form is the beginning of the electronic process allowing a party to Request a Change of Venue for a scheduled Hearing.
  • Review the form for accuracy.
    Venue Change
  • Any field marked with Red means mandatory information and needs to be completed.
    ChnageVenue RequiredFields
  • Select a new Hearing Location using the dropdown menu.
    ChangeVenue Dropdown
    LumSum Consent
  • Enter the reason for the Change of Venue should be granted.
    LumSum Consent
  • Don't forget to Sign & Certify your submission!
    LumSum SignCertify
Request for Transcript Instructions
This is to guide you through Request a Transcript from the given Claim.
  • A user that is a party to a Claim can Request a Transcript from the given Claim. (Users that are not a party will file using the Transcript Subpoena form)
  • Select the Hearing you are requesting a transcript from. All hearings for the Claim are available for selection in the table
    Request Transcript
  • Any field marked with Red means mandatory information and needs to be completed.
    Transcript Fields
  • Indicate whether or not the Order issued as a result of the respective hearingis being appealed.
    Transcript Info
  • Don't forget to Sign & Certify your submission!
    Request SignCertify
Settlement Request
This video would guide you through on how to start a Request for Settlement.
Click here for quick start guide.
Manage Practitioner CEUs Instructions
This is to guide you through Starting a Request for Settlement Process.
  • Practitioners may submit course and credit information to obtain CEUs.
  • Use the controls on the form to complete each section, note required fields and documents.
    Manage Ceu
  • The "Course Requirements" section is collapsed by default, click the arrow to expand.
    Course Required
  • Any field marked with Red means mandatory information and needs to be completed.
    Manage RequiredFields
  • Uplaod the required documents.
    Manage Uploads
  • Don't forget to Sign & Certify your submission!
    Manage SignCertify
  • After your credits have been approved, CompHub will generate the PDF for you to view, print, and/or download.
    Manage PDF
Termination of Medical Benefits Instructions
This is to guide you through Termination of Medical Benifits Process.
  • Filing the C-10 is easier than ever! Just use the integrated form in CompHub to file, and get your submission processed quicker.
  • Review the top section of the form. It is pre-populated with basic Claim Information.
    Termination Info
  • Enter the Termination Date manually or use the integrated date-picker. The form will only accept dates in the future.
    Note: The date will automatically default to the next day.
    Termination Date
  • Any field marked with Red means mandatory information and needs to be completed.
    Termination RequiredFields
  • Click the Plus Sign to add Healthcare Providers and services for which you are terminating.
    Termination AddHealthcare
  • Attach any relevant documentation using the table in the "Upload Document" Section
    Termination UploadDoc
  • Don't forget to Certify and Sign! Check the appropriate boxes on the left side.
    Termination SignCertify
Termination of TTD Benefits Instructions
This is to guide you through Termination of TTD Benifits Process.
  • Filing the C-06 is easier than ever! Just use the integrated form in CompHub to file, and get your submission processed quicker.
  • Review the "Claim Details" section of the form. It is pre-populated with basic Claim Information.
    Termination Ttd
  • Enter the Termination Date manually or use the integrated date-picker. The form will only accept dates in the future.
    Note:The date will automatically default to the next day.
    Termination TtdDate
  • Any field marked with Red means mandatory information and needs to be completed.
    TtdBenitifs RequiredFields
  • This section contains dynamically displayed controls. Based on which reason(s) you select, the system may display a new control to prompt you to enter additional information.
    Termination Info
  • Attach any relevant documentation using the table in the "Upload Supporting Documents" Section.
    TtdBenitifs UploadDoc
  • Don't forget to Certify and Sign! Check the appropriate boxes on the left side.
    TtdBenifits SignCertify
User Profile Update
This video would guide you through on how to update the user profile.
Click here for quick start guide.
Instructions to Circuit Court Order Submission
This is to guide you through Circuit Court Order Submission Process.
  • The Circuit Court Order Submission process allows a party to upload the Circuit Court's Decision and specify additional supporting information.
  • Review the Claim information listed on the form for accuracy.
    CourtOrder Form
  • Specify if the Claim is remanded from Circuit court using the checkbox. Circuit Checkbox
  • Select the Circuit Court Decision using the drop-down.
    Circuit Decision
  • The "Circuit Court Information" section is used to enter the Circuit Court Address, Order Date, upload the Order, and enter comments.
    Circuit Info
Instructions to Appeals
This is to guide you through Appeals Submission Process.
  • The appeals process begins with a user completing the new electronic Petition for Judicial Review form.
  • Select the "Appeal Type" and enter the "Petition Date".
    Note: That certain Appeal types may require an additional "Appeal Subtype" selection".
    Appeals Info
    Note: Any field marked with Red means mandatory information and needs to be completed.
    Appeals TypeInformation
  • Attach the Petition document to the submission. The Commission will review the document once the submission is received.
    Appeals Docs
  • Enter any relevant comments that will expedite the processing of the case or otherwise support your submission.
    Appeals Comments
  • Don't forget to Certify and Sign! Check the appropriate boxes on the left side.
    Appeals SignCertify
Instructions to Vocational Rehabilitation Registration
This is to guide you through Voc Rehab registration Process.
  • The Voc Rehab Registration process allows a Practitioner to complete Multiple use cases; Complete a new application, Complete a renewal application, Withdraw an Application, and Update their info.
  • Select the application type and click/tap Continue to open the proper form(s).
    VocRehab Type
  • If you have selected the "New Application". Please provide all the required details.
    Note: Any field marked with Red means mandatory information and needs to be completed.
    Don't forget to Certify and Sign! Check the appropriate boxes on the left side.
    VocRehab NewApplication
    VocRehab NewForm
  • Please fill the Voc Rehab Quiz form.
    VocRehab Quiz
  • If you have selected the "Renewal Application". Please provide all the required details.
    VocRehab Renewal
This is to guide you through Voc Rehab Application Withdrawal Process
  • The Withdrawal Application option allows the user to withdrawal their application by providing a reason, Support Services must then process the case by completing the "Remove Practitioner" form.
  • Once you have selected to Withdraw their submission you will be prompted to provide a reason.
    VocRehab Withdraw
  • Please provide the appropriate reason for Withdrawal.
    Withdraw Reason
Request for Modification Instructions
This is to guide you through Request for Modification Process.
  • The Request for Modification form is the start of the streamlined electronic process, filing new issues is streamlined and automated where applicable.
  • Enter the Order Date using the datepicker and select a justification using the textbox.
    Note: Any field marked with Red means mandatory information and needs to be completed.
    - If "The Claimant'spermanent disability hasincreased" is chosen, the 'Worsening' issue will be auto selected.
    - If "The Claimant'spermanent disability hasdecreased" is chosen, the 'Betterment' issue will be auto selected.
    Request Modification
  • File any additional issues using the fully integrated Issues form (Not all issues pictured, see user manual for full list)
    Modification Description
  • Add any attachments and then its time to Sign & Certify.
    Modification Sign
  • Once the system finishes processing the submission, you will receive an electronic notification via email.
    Modification Email
Emergency Hearing Request Instructions
This is to guide you through Emergency Hearing Request Process.
  • The Emergency Hearing Request process allows a user to request an expedited hearing given the justification warrants such. Issues may also be filed through this process and the submission form has plenty of information to assist in a proper filing. This information is spread across three tab.
  • Enter the required Justification for Expedited processing using the textbox provided. New Issues may also be filed at this point with the integrated Issues form.
    Note: Any field marked with Red means mandatory information and needs to be completed.
    Emergency Info
    Emergency Request
  • The second tab of the Emergency Hearing Request list any Claims in the "Set With Group" as they will be automatically postponed in the case of approval.
    Emergency GroupSet
  • The third tab "Issues", allows you to view the previously filed Issues in the case as well as the C40.
    Emergency Issues
Claim Withdrawal
This video would guide you through on Claim Withdrawal in CompHub Work Portal.
Click here for quick start guide.
Voc Rehab Plan
This video would guide you through on Voc Rehab Plan in CompHub Work Portal.
Click here for quick start guide.
Voc Rehab Insurer Report
This video would guide you through on Voc Rehab Insurer Report in CompHub Work Portal.
Voc Rehab Closure Report
This video would guide you through on Voc Rehab Closure Report in CompHub Work Portal.
Vocational Rehabilitation 30-Day Progress Report Instructions
This is to guide you through Voc Rehab 30-Day Progress Report.
  • The 30-day progress report can be submitted in it's entirety in CompHub. The electronic form is responsive and comprehensive. Once you're finished CompHub will generate the Progress Report for you!
  • Review the Claim Information and Adjuster Information for Accuracy. Enter the Referral Date and specify employment.
    VocRehab Progress
  • Complete the Progress Report using the textboxes,datepickers, and other controls available to you.
    VocRehab ProgressInfo
  • Attach your documentation using the "Upload Required Documents section".
    Note: Any field marked with Red means mandatory information and needs to be completed.
    VocRehab Progressdocs
  • Don't forget to Certify and Sign! Check the appropriate boxes on the left side.
    VocRehabProgress SignCertify
  • CompHub will generate the 30-Day Progress report for you to view, print, and/or download the document.
    VocProgress Pdf
Create or Manage Set With
This video would guide you through on Create or Manage Set With in CompHub Work Portal.
Click here for quick start guide.
Issue Request Instructions
This is to guide you through Issues Request Process.
  • One of the first noticeable changes to the Issues process users will notice is the C40 automation and consolidation with Issues. In the case on Insured claims the Insurer and Insurer Attorney may complete the C40 and file Issues. On uninsured Claims Attorneys representing the Employer, SIF, UEF, may complete the C40 and file Issues. A process activity will automatically be generated.
    Issue AllCases
  • Clicking 'Complete C40' will take the user into the Issues form with the Response to Claim (C-40) section amended on with all of the applicable choices.
    Issues Response
This is to guide you through Raising Issues process
  • Issues are selected via the checkbox controls, the available issues will differ by the the participant type in the underlying Claim.
    Issue Description
  • Certain options like Duplicate Claim and Proper Employer/Insurer will lead CompHub to display dynamic fields for additional entry.
    Additional Issues
This is to guide you through Raising Issues Cont.
  • Proper Insurer.
    Issues Insurer
  • Proper Employer.
    Issues Employer
This is to guide you through Withdrawing Issues Process
  • Filing and Withdrawing issues are consolidated through the Start Form. In order to Withdraw all issues filed, you simply need to select Withdraw Issues and create the case. Keep in mind withdrawing issues may have implications.
  • Use the Start Form to specify a Claim and select the Withdraw Issues checkbox.
    Withdraw Issues
  • CompHub Generates the Withdrawal Issues document to view,print,and/or download.
    Withdraw IssuesPdf
Enter Withdraw Appearance
This video would guide you through on Enter withdraw appearance in CompHub Work Portal.
Click here for quick start guide.
First Report of Injury (FROI)
This video would guide you through on how to file a FROI.
Login to CompHub Work Portal
This video would guide you through on how to login to CompHub Work Portal.
File a Claim
This video will guide you through filing a claim by an unregistered user.
File a Claim by Registered User
This video will guide you through filing a claim by a registered user in CompHub Work Portal.
File a Claim By Attorney
This video will guide you through filing a claim by an attorney in CompHub Work Portal.
An attorney must be logged into CompHub in order to file a claim on behalf of claimant.
Click here for quick start guide.
Claim Amendment by Attorney
This video will guide you through filing a claim amendment by an attorney in CompHub Work Portal.
An attorney must be logged into CompHub in order to file a claim amendment on behalf of claimant.
Click here for quick start guide.
Claim Amendment by Claimant
This video will guide you through filing a claim amendment by an claimant in CompHub Work Portal.
File/Withdraw Issues
This video will guide you through File/Withdraw Issues in CompHub Work Portal.
Click here for quick start guide.
Claimant Affidavit
This video will guide you through filing a claimant affidavit in CompHub Work Portal.
Click here for quick start guide.
Consent to Pay Fees and Costs
This video will guide you through filing the consent to pay fees and costs in CompHub Work Portal.
Click here for quick start guide.
Claim at a Glance
This video will guide you through the Claim at a glance in CompHub Work Portal.
LumpSum Request
This video will guide you through filing a LumpSum request in CompHub Work Portal.
Click here for quick start guide.
Request for Continuance
This video will guide you through filing a request for Continuance in CompHub Work Portal.
Click here for quick start guide.
Request for Rehearing
This video will guide you through filing a request for Rehearing in CompHub Work Portal.
Click here for quick start guide.
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